**Covid-19 Alert** EFFECTIVE March 13, 2020- All appliance removals will be curbside or garage pickup unless instructed otherwise by company rep only due to the outbreak and widespread of coronavirus. If living in apartments or townhomes, or condominiums leave appliances outside of the door or inside by the door of your apartments or townhomes unless instructed otherwise. Stay home, Stop the spread, Save lives!
REFUND POLICY
REFUND POLICY
All scheduled pickups are non-refundable. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. This ensures GA Scrap prices are kept low and the high demand is met for All customers. All customers regardless of race, creed, descendants, family, friends, relatives. and/or business or businesses are agreeing to our terms upon booking to our website.
Initial scheduled appointment will be picked up within 7 days business days upon booking not including weekends.
Pickup Time: All customers will receive a estimated 1 hour window period for the driver to arrive at the location. ie: 7:00am-8:00am. This window period is only for the driver to arrive during that time frame for pickup. However, our drivers may arrive up to 1 hour early depending on any appointment rescheduling from customers or arrive up to 1 hour behind scheduled estimated time given depending on any inside removals. For all inside removals, drivers will arrive 30 minutes earlier in case they have difficulties gaining access or reaching out to customers living in gated communities, apartments, townhomes, and rental properties. For all outside removals, drivers may arrive 30 minutes earlier as items has been confirmed to pickup the day before. If items have not been confirmed for pickup from the customer the day before, our team will attempt the pickup as agreed upon booking. In the event of any early arrival, customers will receive a text message and phone call for inside removal before driver arrives for pickup. Pickup times does not extend any extra time for the customer once our drivers reach the location. Customers must be reachable at our starting time of 7:00am no exceptions! This ensures GA Scrap prices are kept low and the high demand is met for All customers. All customers regardless of race, creed, descendants, family, friends, relatives. and/or business or businesses are agreeing to our terms upon booking to our website.
Forms completed by customers for appliance removals should have the items or appliances listed during the time of booking. Any additional appliances or items added may result in NO additional pickup or additional charges may apply. This ensures GA Scrap prices are kept low and proper vehicle measurements to ensure proper pickup by the right vehicle. (PLEASE LIST ALL ITEMS UPON BOOKING)
Customers that want to reschedule or make any changes will have to contact Customer Service within 24 hours of scheduled pickup at 404-423-2091. GA Scrap Will Not accept any changes for rescheduling, inside or outside removals, or adding additional items through text message. GA Scrap will only attempt 2nd request for rescheduled pickup within the next recurring week. No exceptions!!!
When rescheduling, customer are allowed (1: one) calendar week from pick-up day for any re-attempt pick-up please be advised. Customers must leave appliances in front of the home once GA Scrap has confirmed scheduled time of pickup by notifying the customer of an estimated time with a 30min call ahead from GA Scrap via text and or email. Customers will repay half the price of the initial payment for trip charge.
All appliances must be visible and located near the following approved areas upon booking: Garage Area, In front of Garage(No Steep/High or Low Driveway-must be flat), by front door or top of driveway near curbside. GA Scrap will charge an additional fee for any items being removed in backyard, basements areas, or inside customers home. Additional fees will apply for flight or flights of stairs or if appliances are not disconnected. This includes, washer dryers, refrigerators and water lines, stoves, and dishwashers. Additional fees will apply if the refrigerator doors are not in tact with screws and hinges being in the original physical structure or ALL inside shelving will be left behind for customer to dispose.
GA Scrap will not be responsible nor refund customer’s for items taken away from the customer’s property by any additional outside parties. Customers should not leave appliances separate from initial pickup location to avoid any items being left, (additional charge may apply.)
Customers who have rental properties must leave lockbox or Garage code information and location of where items are being kept. If lockbox information or garage code is not available and the location of items are not available during the time of pickup, GA Scrap will not be responsible nor refund customer on any attempted pickups Period.
If GA Scrap contacts any Customers and they do not respond to call once driver arrives, he/she will not wait any longer than 10 minutes to extend service to Customers. If Customers do not respond or are not at the location during the time of pickup, GA Scrap will not be responsible nor refund customer on any attempted pickups.
Photos will be taken of property and submitted in to customer service for valid proof that drivers went out to client locations. GA Scrap will not return to any customers home once initial pickup has been attempted. If customers are not home during the time of pickup or if items are not available GA Scrap will not be responsible nor refund customer on any attempted pickups. Customer will have to re-book an appointment and repay.